Show All Answers

1. How do I book a trip?

You can simply call our scheduler at 937-547-1811. Greenville Transit System (GTS) will provide you with a pickup time as close to your request as possible. We will look at current appointments and drop-off locations and match your request with those already scheduled. To increase our ability to serve you, there will be times when your trip will be combined with other already scheduled trips on the same vehicle. In this manner, GTS can take more riders to where they want to go.

Your scheduler will work hard to schedule your trip; however, there may be times when we are unable to schedule your trips as conveniently as you may wish, in extreme cases, we may be unable to schedule your trip for that day or time. To avoid this, please try to schedule your trips early.

2. What happens if I schedule a ride and am unable to make it?

No Show Policy No shows cause service delays and denial of service to other clients as well as being costly. A no show is when a client does not cancel within a half-hour of the scheduled time or does not appear within 5 minutes of the vehicle’s arrival. These can result in a suspension of the client’s privileges. A copy of our no show policy is available upon request. Give us a call at 937-548-0437 for more information.

3. Why does the scheduler need my personal information?

First time callers will be asked to provide information needed for the dispatching software. This will make your future reservations quicker and more efficient.

4. How do I qualify for the ½ price elderly / disabled fare?

To qualify for the ½ price fare, you must be over the age of 65 or have a ½ price application along with proof of disability on file with us. For more information, please call 937-548-0437.

5. How do I get an application?

Only those under 65 with a disability need to apply. The application is issued at the Greenville Transit Building located at 1425 KitchenAid Way in Greenville, or you can send the application and proof of disability by mail or by fax at 937-548-1704.

6. Can the driver help me into my house?

Greenville Transit System is a curb-to-curb service with door to door service upon request when scheduling your ride. We will assist in the loading and unloading of the vehicles including wheelchairs, walkers, groceries, etc. Drivers are never permitted into private homes. For more information, please call 937-548-0437.

7. What if I need assistance beyond the vehicle?

If you need the assistance of an aide, one may ride along at no additional charge; however care will be their responsibility except for loading and unloading. Please inform the scheduler when you make your reservations if an aide will be traveling with you. There is no escort service available. For more information, please call 937-548-0437.

8. Do I have to wear my seat belt?

Greenville Transit System requires everyone to wear seat belts. Drivers are trained in the 4 point wheelchair securement for standard wheelchairs.

9. What if my wheelchair is oversized or I use a scooter?

Oversized wheelchairs, motorized wheelchairs and scooters create a unique problem in securement and safety and our drivers will do everything possible to secure them in a safe fashion. Our lifts are designed with a weight capacity as well as a size capacity and we will only transport those that can safely be lifted on our vehicle lifts and safely secured.

10. What is a private contract?

Greenville contracts with different organizations and agencies to provide transportation to their clients whose fare is paid by the organization. Because private contracts are at fully allocated costs and are not subsidized, private contracts are guaranteed rides and are offered door to door service. It is premium service at a premium price and help to meet local funding requirements. For more information, please call 937-548-0437.

11. Why do I have to pay so much for county service?

We receive no funding from the Darke County Commissioners and therefore the county rate is not subsidized. The rate for County service is $1.00 per mile from pick-up point to drop-off point, regardless if either the drop-off or pick-up is located in the Greenville City limits.  County service is available Monday thru Friday 8:00 am to 4:30 pm if a driver is available.

12. How do we provide service?

Greenville Transit System is a public transit system funded in part by the Federal Transit Administration, the Ohio Department of Transportation, the City of Greenville, and users like you. Additional funding is provided by contracts with agencies to provide the transportation necessary to maintain their programs. We provide City service with limited County service, utilizing a demand responsive transit system. For more information, please call 937-548-0437.

13. How does the Demand Responsive Transit System work?

Because Darke County is rural in nature, there is no need for a fixed route based transit system. Greenville Transit System (GTS) is a demand responsive transit system within the City of Greenville. We provide service with fully equipped vehicles that meet all Federal and State standards for accessibility, and cost effectiveness. We provide service based on the demand for trips each day. GTS responds with vehicles to meet the demand with the most cost effective scheduling we can achieve. Because our service is based on demand, each day is different; each driver and vehicle may have a different area of the City and different clients to pickup and transport to their destination.

For more information, please call 937-548-0437.

14. What is our Packages & Bags Policy?

Packages and bags are welcome, however, they must be under the control of the passenger. The driver is under no obligation to assist in the loading or unloading of packages. Clients that require special assistance with their personal requirements may provide a personal care attendant to assist with personal special requirements. We suggest anyone with more shopping bags than can sit on their lap, use a personal shopping cart. For more information, please call 547-1811.