Show All Answers

1. Can I pay my utility bill online?

Yes you can by utilizing our online utility bill pay portal.

2. What do I need to create an account for online utility billing access?

1) Your last utility bill
2) An email address
3) A password that you create
4) A recovery questions/answer that you create Get Started

3. How do I delete my online utility billing account?

To delete your account simply contact the Billing Office at (937) 548-1815 and one of the clerks will be more than happy to assist you. Contact Information

4. How do I setup/access my online utility billing account if I don't have a computer?

There will be a computer provided in the Billing Office for your use to make payments and check account information.

5. Do I need an online utility billing account if I still want to pay in person?

No. The online account is there so you can view account activity, usage detail, view/print your bill, and make payments. Just because you have an online account, doesn't mean you are obligated to pay your bill online.

6. How secure is online utility billing?

Utility billing is hosted by Creative Microsystems, Inc our software provider for our in-house billing system. All payments are processed by Official Payments, a leading provider of electronic payment solutions for the IRS, states, municipalities, colleges and universities nationwide. Both companies adheres to strict industry standards for payment processing and data protection.